UCEM policies

We have detailed policies that cover our commitments to you.

Privacy and data protection

We are fully committed to respecting the privacy of visitors to this website. Any personal information which is given will be treated with the highest standards of security and confidentiality, in accordance with the United Kingdom Data Protection Act 1998. Our full policy can be found here.

Terms and conditions of contract

We aim to ensure that everything runs smoothly and that at all stages you understand how we will work with you. Our Terms and conditions of contract can be found here. If you are studying as part of an apprenticeship programme then your Terms and conditions of contract can be found here.

Student Charter

The Student Charter has been developed by UCEM in partnership with the student community to demonstrate our commitment to providing a quality service. The Charter summarises the standards that you can expect from us as an applicant and as a registered student, and outlines your responsibilities. It applies to all applicants and students, although it is not a contractual document.

Safeguarding policy

UCEM is committed to safeguarding and promoting the welfare of young people and vulnerable adults.  The Board of Trustees and UCEM staff recognise that a safe environment and the provision of clear processes for communication and taking action ensure the best outcomes for all students. UCEM sets out its expectations and commitments around effective safeguarding practices in its Safeguarding Policy, which can be found here.

Prevent policy

UCEM has a duty under the Counter-Terrorism and Security Act (2015) ‘to have due regard to the need to prevent people from being drawn into terrorism’. UCEM’s Prevent Policy provides high-level information on the requirements of the Prevent Duty and UCEM’s approach to complying with this duty. UCEM has also produced additional guidance notes for students and staff on the process for raising concerns.

Equal opportunities

We are committed to a policy of equal opportunities. This means that no one is treated differently for reasons of gender, age, ethnic or national origins, colour, religion, sexual orientation, gender identification or disability. More details can be found here.

Access and Participation Statement

UCEM is committed to widening access and participation by providing education that is accessible to all, to enable students to achieve and develop in their careers. Full details can be found in our Access and Participation statement available here.

Disabilities and special needs

We are committed to equal education for all regardless of a student’s special needs or requirements. We will endeavour to meet any such needs in order to give all students with disabilities an equal opportunity in education. More details can be found here.

Refund policy

With nearly 100 years of experience, you can be confident that we will be there for the duration of the programme. Students are given the opportunity to withdraw from a programme within four weeks of the official start date and receive a partial refund. Our full refund policy can be found here.

Personal insurance

You are strongly advised to ensure that if you visit any site or undertake any work shadowing or similar activity as part of your studies you have appropriate personal insurance cover. Arranging such cover is the responsibility of each individual student – we regret that we are not able to undertake this function and cannot be held liable for any accident or injury sustained in connection with the pursuance of our courses.

Admissions and Recognition of Prior Learning

We are committed to promoting equal opportunities for all students. The Admissions and Recognition of Prior Learning Policy is aimed to ensure fairness to all applicants and to meet the required legal obligations and university college policies. Our full policy can be found on our Code of Practice page and sit within the second section here.

Complaints policy

We are committed to providing a high quality service and maintaining effective procedures. It is our aim to settle complaints promptly, fairly and courteously in the best interests of all parties, and to address areas where improvement is needed. We are keen to ensure that the interests and wellbeing of all those associated with a complaint are properly safeguarded. The Complaints Policy and Procedure can be found here. There is a separate Policy and Procedure for Employers of Apprentices which can be found here.

Student appeals

UCEM may have to make decisions that affects you personally, perhaps to do with an admissions decision, a credit transfer claim, an academic misconduct offence or an award of a course result. All students have the right to query and then appeal on decisions made by UCEM. Any student who wishes to do so should read the Appeals Guidance Notes available here.

Freedom of speech

This Policy sets out UCEM’s approach to freedom of speech for the benefit of students and staff of the Institution. It is applicable for UCEM events held on UCEM premises or through the Virtual Learning Environment, as well as for external events including CPD events. The Freedom of Speech Policy can be found here.

External speakers

The purpose of the External Speaker policy is to set in place a governing framework for visiting speakers to UCEM, be it online, face-to-face, marketing or CPD events, to ensure that debate, challenge and dissent are not only permitted but expected. The External Speakers Policy can be found here.