The team is responsible for supporting the oversight of the quality and standards of UCEM awards and the student experience. It does this via co-ordinating the development of a framework of documentation detailing the policies, procedures and regulations involved and through internal quality audit. The team is responsible for managing relationships with the Quality Assurance Agency for Higher Education, Professional, Statutory and Regulatory Bodies, External Examiners and working with other teams to respond to student complaints and appeals. The team is also responsible for the arrangements for the approval, amendment, monitoring, review and enhancement of UCEM programmes.
What do you love most about working in your team?
The team is really passionate about enhancement and is always looking for ways that it can improve how it operates. Whilst each member of the team has their own tasks and responsibilities the team works really well collaboratively ensuring that all members are fully supported and that large team projects can be delivered.
What is the impact of your team’s work?
The team through working with others (including senior managers, academics, student support teams and students) ensures that students receive a high-quality student experience and that UCEM continues to meet the requirements of regulatory bodies to allow it to continue to operate. The team regularly attends external webinars and quality networks to ensure that it keeps up to date with sector best practice in order that this information can be shared across the institution.
What’s your favourite thing about working for UCEM?
There are lots of things I love about working at UCEM. I can probably narrow it down to two key things, firstly, the people that work at UCEM. Staff are so friendly and supportive, always willing to go the extra mile to help each other out and also to support our students. Secondly, our strategy and ambitions to grow and develop as an organisation.