We care


  • We want each and every one of our students to succeed
  • We do the right thing by our students and customers – that means we do whatever we can to ensure that no student falls behind in their studies, and that no customer is unhappy with the service they receive


Fairness first


  • We model integrity in everything we do
  • We never compromise on honesty or trustworthiness
  • We adhere closely to laws and compliance standards
  • We do what we say we will do, and fulfil our promises to staff


We aim high


  • High standards drive everything we do
  • We deliver excellence, strive for continuous improvement and respond dynamically to change
  • Each one of us is personally responsible and accountable for the quality of whatever we do
  • We listen to our students and understand their expectations
  • We strive to exceed expectations in quality and delivery


We show respect


  • At UCEM each member of staff does everything they can to help other staff and students to achieve their goals
  • We respect others and their opinions, we are open to ideas, we trust each other
  • We promote a supportive working environment across UCEM that extends to our students
  • We value and reward each individual’s skills, working towards common goals with shared objectives and through collaborative practice


Built for community

UCEM has a long history and a bright future. We have a clear vision, we are driven by our core purpose, and we have set out an institutional strategy to 2025. At UCEM we are transparent with our staff; every individual joining UCEM will know what their role is and how it contributes to achieving the overall institutional objectives. You and your work will be valued and we want your contribution.

Given we operate in a highly regulated sector, we take compliance with higher education rules and codes of practice seriously. This means systems and processes are an important part of our everyday work because we want every student to succeed. These formal ways of working and clear organisational structure are balanced with the informal and friendly environment in which our employees operate. We have a UK head office in Reading and a small staff team based in Hong Kong. Overall our staff group is circa five hundred individuals and we operate flexible ways of working (office, hybrid, and remote).

UCEM is filled with people who are passionate about their work and who are incredibly supportive to their colleagues. Staff act with integrity and continue to strive for excellence in their everyday work. These all represent our values and we regularly take time to recognise and reward staff for demonstrating these. We know that the people are what makes UCEM a great place to work; we know this because staff keep telling us so. When you join us, we know you will discover this in almost no time!

Finally, we make sure that we take time out to talk to each other and get to know what makes each of us different and interesting. Whether it’s through informal chats with colleagues both in person and online, during Feed Me Fridays, at a social event or other fun activities, we enjoy each other’s company and most importantly, we look after and out for each other.

Look at our current vacancies if this makes you want to join the UCEM team!

“By joining UCEM you will be surrounded by a great group of people. Your contribution will be valued and every day you’ll see the results of your efforts through student success.”

Lisa Wilks

Director of HR



At UCEM we are delighted to be able to offer you a comprehensive employee benefits package that has something for everybody! We are committed to ensuring our employee benefits are relevant and offer value for money, and we made some exciting enhancements to our benefits offering during 2022 but we are not stopping there. We continue to invest in our employee benefits to enhance our package even further with employee feedback heavily shaping our future plans. This page will be updated as and when we have further information to share.

Core benefits
  • Paid holiday, (26 days full-time equivalent per annum, plus bank holidays and designated closure days (up to 5 per annum), holiday buy/sell/carry over options
  • Paid wellbeing day (normally one per annum)
  • Occupational sickness pay from day one of employment
  • Salary exchange pension scheme (auto-enrolment): 7% employer contribution, 2.5% minimum employee contribution
  • Life assurance/death in service
  • Flexibility in relation to place of work (office based, hybrid working, remote working)
Lifestyle and work-life balance
  • Contractual flexible working built around a core hours’ model
  • Holiday increases with service (28 days after 5 years)
  • Holiday buy option is up to 5 days’ full-time equivalent per holiday year
  • Holiday sell or carry over option is up to 2 days’ per holiday year (choose one or neither)
  • Policies in place for all types of family-friendly statutory leave with enhanced pay available from day one of employment (in addition to statutory pay, where applicable)
Health and wellbeing
  • Employer-paid health cash plan for employees available from day one of employment with options available to enhance cover (enhancements are employee-paid)
  • Employee Assistance Programme (EAP), available 24/7 365 days per year
  • Dedicated wellbeing area on the intranet
  • Optical care support (employer-paid via health cash plan in first instance)
  • Dental insurance for employees, voluntary basis (employee-paid)
  • First aid training for first aiders (including mental health)
  • Fire warden training for fire wardens
  • Social committee events, some subsidised by UCEM
  • Charity and voluntary paid day, per annum
  • Promotion of sustainable living
  • Employer paid Private Medical Insurance (specific job roles only)
Tax efficient/salary sacrifice

Tax efficient and/or salary sacrifice benefits

  • Cycle-to-work scheme
  • Give-as-you-earn/payroll giving
  • Salary exchange (sacrifice) pension contributions
  • Access to Tax-Free Childcare (Government scheme)

Payroll Giving Award

UCEM is proud to have achieved the silver category Payroll Giving Quality Mark, as recognition for our generous contributions to UK charities. The Silver Award is a symbol of excellence which demonstrates our philanthropic culture and committed giving in the workplace. Tax efficient charitable giving is just one of the many employee benefits offered here at UCEM.

Silver Award 2021 - Payroll Giving

Workplace savings
  • Retail discounts: thousands of offers from top brands available via Lifestyle Savings portal and app
  • Season-ticket travel loan
  • Discounted Dell products
  • Office 365 for use on personal/home devices
Training and development
  • “500 for 500”. Pitch 500 words for a £500 contribution to personal or professional development or training
  • 24/7 365-day access to online learning through LinkedIn Learning
  • Access to hundreds of short courses on a wide range of topics through Lifestyle Learning (part of the retail discounts benefit)
  • Access to a well-equipped e-library
Other employee benefits

Other benefits and employee recognition

  • Paid professional body subscription (terms apply)
  • Employee recognition: peer to peer recognition including Values awards and Star awards via an online portal
  • Long service awards (key milestones include a financial award)
Office working

Benefits specific to office working

  • Modern office environment with strong sustainability credentials, facilities include break-out and collaborative working spaces, kitchen and rest facilities including outside deck, shower and changing facilities including lockers, and a locked bike shelter
  • Free car parking on site (spaces subject to availability and terms)
  • Free tea, coffee and milk
  • Free fresh fruit and other breakfast items available (selected days only)
  • Dress-down Fridays
  • Feed Me Fridays!



Asma Hussain


“I love my job of working with tutors and learning designers to develop study materials. Its always interesting to hear their ideas and develop these into meaningful infographics, diagrams and other resources for students. Getting feedback from students to say that the resources have helped them to understand difficult concepts is the icing on the cake.”

Bridget Wells


“I have a really varied remit so get to do lots of different things from analysing data to using complex guidance skills with students. I love working with students and it’s fantastic when you see a result from that work, such as a job offer. Collaborating with students and staff to produce new resources, something we have had to do to meet the challenges created by COVID-19. In my role I am always learning new things, which keeps things interesting. Finally, I’m part of a great team who are truly collaborative and supportive people to work with.”

Hazel Lobo


“Why do I love working at UCEM? Everything we do centres around student success. This means that the contribution of every single member of staff is acknowledged as important, and also that every single person is cared about (and for) so that they can contribute their best. We’re not an institution, we’re a family – we look out for, and look after, each other.”

Charlotte Manning


“The best thing about UCEM is the people. It is very rewarding to work in an environment where everybody is always giving 100% and truly committed to enhancing the student experience. UCEM is also a very flexible employer which, as a parent, I value massively. At UCEM I am able do my job whilst maintaining a good work and life balance, which is very important to me.”