Accessibility statement

This website is run by University College of Estate Management. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 200% without the text spilling off the screen
  • navigate most of the website using just a keyboard

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website?

We know some parts of this website aren’t fully accessible:

  • most older PDF documents aren’t fully accessible to screen reader software
  • live video streams don’t have captions
  • we have not tested navigation of the website using speech recognition software

What to do if you can’t access parts of this website

If you need information on this website in a different format or you have a general question about accessibility contact:

We’ll consider your request and get back to you with an initial response in 2 to 5 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact:

Enforcement procedure

If you need to escalate your issue further, contact:

  • Email:
  • Complaints Officer, University College of Estate Management, Horizons, 60 Queens Road, Reading, RG1 4BS.

You can expect an acknowledgement within 2 working days and a full reply within 20 working days. If your complaint raises complex issues that cannot be answered within 20 working days, we will keep you informed of progress until we can fully respond.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

University College of Estate Management is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

Issues with text

Some link text doesn’t make sense when read on its own (for example, ‘click here’). This doesn’t meet WCAG 2.1 success criterion 2.4.4 Link Purpose (In Context).

We plan to fix the existing links by September 2020. When we publish new content we’ll make sure link text meets accessibility standards.

Issues with PDFs and other documents

Many of our older PDFs and Word documents don’t meet accessibility standards – for example, they may not be marked up or are scanned images so they’re not accessible to a screen reader. This doesn’t meet WCAG 2.1 success criterion 1.4.5 Images of Text, 2.4.10 Section Headings.

By September 2020, we plan to either fix these or replace them with accessible HTML pages. Any new PDFs or Word documents we publish will meet accessibility standards.

Issues with images, video and audio

Some images don’t have a text alternative, so the information in them isn’t available to people using a screen reader. This doesn’t meet WCAG 2.1 success criterion 1.1.1 Non-text content.

Live video streams don’t have captions. WCAG 1.2.4 Captions (live).

Captions are not always provided for all prerecorded audio content in synchronized media. This doesn’t meet WCAG 1.2.2 Captions (prerecorded). However, in most cases we are providing a transcript for the same.

Audio descriptions are not provided for all prerecorded video content in synchronized media. This doesn’t meet 1.2.5 Audio Description (prerecorded).

We plan to add text alternatives for all images by September 2020.  When we publish new content we’ll make sure our use of images meets accessibility standards. Captions on video is exempt from meeting the accessibility regulations.

Interactive tools and transactions

Some of our interactive features (like LiveChat and forms) are difficult to navigate using a keyboard. This doesn’t meet WCAG 2.1 success criterion 2.1.1 Keyboard.

We are in the process of working with our supplier to bring this product up to standard. This is scheduled to be launched along with the new website in September 2020, however, due to COVID-19 contingency plans this may be delayed.

Disproportionate burden

Interactive tools and transactions

Some of our interactive features (like LiveChat and forms) are difficult to navigate using a keyboard. This doesn’t meet WCAG 2.1 success criterion 2.1.1 Keyboard.

We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal and this will form part of our accessibility roadmap.

Content that’s not within the scope of the accessibility regulations


How we tested this website

This website ( was last tested on 9 September 2019. The test was carried out by Onebite Ltd.

The checks were done using the Accessibility Insights for Web extension for Chrome across 33 different pages of the site using a different template so all code bases are covered.

These are the Tested pages.

What we’re doing to improve accessibility

Our accessibility roadmap shows how and when we plan to improve accessibility on this website.

Item Timeline
LiveChat made accessible with the launch of new website* September 2020
Link text to be made fully accessible September 2020

* Timelines for this item may have to be delayed due to COVID-19 contingency plans.

This statement was prepared on 16 September 2019. It was last updated on 06 April 2020. This statement will be reviewed no later than six months from the last updated date.


Additional accessibility information

Making text larger

The way this site is constructed allows you to change the size of text in our pages. The pages below from the BBC guide provide instructions on how to change the size of text in a wide range of browsers.

Changing text and background colours

High contrast

Certain areas of the UCEM website provide the option for a high contrast colour scheme. This can be toggled by the Contrast button at the top of the navigation menu.

Access keys

This site makes use of “access keys”, that is to say keyboard shortcuts that make it easier to navigate the site. PC users should press ALT + number, Mac users should press CTRL + number:

0 – This accessibility page
1 – Home Page
2 – Toggle high contrast*
3 – Site Map
4 – Site search box
5 – Frequently Asked Questions (FAQ)
9 – Contacts Page
If you are experiencing difficulties, please refer to this list of browser keyboard shortcuts, as it may vary.

*This is only available on pages on a certain template.

PDF files

We provide some guides in PDF format, for which you will need the Adobe Acrobat reader. You can download Acrobat Reader free of charge from the Adobe web site. Please note Adobe offer an online conversion tool (from PDF to HTML) if you have trouble accessing PDF files.

User stylesheets

The presentation of this site is driven by cascading stylesheets (CSS), so it is possible to modify the appearance of this site by use of your own stylesheet. The CSS Discuss website provides a useful introduction to user stylesheets.