CEM achieves high ranking in global student survey

Posted on: 6 November, 2014

A major international survey (the i-graduate Distance Education Barometer*) has found that CEM students’ overall satisfaction levels ranked eighth out of 35 participating higher education institutions.

The headline satisfaction rate for CEM students was high, with 91.8% of our students satisfied with the overall student experience. This was significantly above the global benchmark figure of 86.2% and demonstrates the quality of experience we provide for our students. The 91.8% satisfaction rate also places CEM above the average student satisfaction rate of 86% in the UK National Student Survey 2014.

Areas of particular strength, where the student satisfaction rate was above 95%, were:

  • Subject area expertise of lectures
  • Coursework submission process
  • IT and remote learning support
  • Student support including the Finance Team

We are committed to using student feedback to further improve the student experience. Taking account of the survey findings we are now working on the following:

  • Making increased resources available in the online library
  • Developing our Careers Service, including the recent appointment of an E-Careers and Employability Adviser
  • Improving the guidance provided to students on the marking criteria for assessments
  • Providing more ways for students to communicate with their tutors

*The i-graduate Distance Education Barometer enables higher education institutions to benchmark their students’ experience with that of other institutions which offer distance learning. The Distance Education Barometer is based on an online survey in which students of participating institutions are invited to record their satisfaction levels with various aspects of their student experience. These aspects relate to academic quality such as course content and organisation, teaching, study materials and assessment and student support including careers advice, finance and IT support.

1104 CEM students took part in the autumn 2013 survey, representing 40% of the total student community. Approximately 50% of the students responding were based in the UK and the remaining 50% were in a wide range of other locations. We are now inviting our students to take part in the next survey, which will form part of the 2014 Distance Education Barometer.